Last updated: September 21, 2026
1. Information We Collect
We may collect the following categories of information:
- Contact information you provide through our website forms, by email, or by phone, such as your name, business name, email address, and phone number.
- Inquiry and communication details, including the content of messages you send us and records of our correspondence.
- SMS consent records, including whether you opted in to transactional and/or marketing text messages, the date and time of consent, and the phone number provided.
- Technical and usage information collected automatically when you visit our website, such as IP address, browser type, device information, pages viewed, and referring URLs.
2. How We Use Information
We use the information we collect to:
- Respond to your inquiries and communicate with you about our services;
- Provide, operate, and improve our marketing and appointment generation services;
- Send text messages you have specifically consented to receive, such as appointment confirmations, reminders, and service-related updates, or marketing messages if you separately opted in;
- Maintain records of consent and honor opt-out requests;
- Operate, secure, and analyze the performance of our website;
- Comply with legal obligations and enforce our terms.
3. Website Analytics and Cookies
Our website may use cookies and similar technologies, including third-party analytics tools, to understand how visitors use the site and to improve its performance. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
4. Service Providers
We may share information with trusted third-party service providers who perform services on our behalf, such as website hosting, customer relationship management (CRM) software, email delivery, analytics, and text messaging platforms. These providers are permitted to use information only as necessary to perform services for us and are required to protect it.
We may also disclose information when required by law, to respond to legal process, to protect our rights or the safety of others, or in connection with a business transfer such as a merger or acquisition.
5. SMS Consent and Messaging Data
If you opt in to receive text messages from RELENTLESS MEDIA GROUP LLC, we collect and store your phone number and consent preferences. Transactional messages may include appointment reminders, confirmations, rescheduling notices, service-related updates, and responses to your inquiries. Marketing messages are sent only if you separately and expressly consent to receive them.
Message frequency may vary. Message and data rates may apply. You may reply STOP at any time to opt out and HELP for assistance. Consent to receive text messages is not a condition of purchasing any goods or services.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect the information we hold against unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, to maintain records of consent and opt-out requests, and to comply with legal, accounting, or reporting requirements.
8. Your Choices and Opt-Out Rights
- Text messages: Reply STOP to any message to opt out. You may also contact us using the details below.
- Email: Use the unsubscribe link in any marketing email or contact us directly.
- Access and correction: You may request access to, correction of, or deletion of your personal information by contacting us. We will respond in accordance with applicable law.
9. Children's Privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.
12. Privacy Inquiries
If you have questions about this Privacy Policy or our data practices, contact us:
RELENTLESS MEDIA GROUP LLC
10107 Bayou Trail Ct
Houston, TX 77064
United States
Phone: 626-634-3545
Email: admin@relentlessmedia.us
See also our Terms & Conditions and SMS Opt-In page.